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Review Response & Escalation Desk
Monitors Google and TripAdvisor customer reviews. Drafts tone-appropriate, multilingual replies automatically and flags legal threats, hygiene complaints, and refund demands for manager inspection.
Marius Ionescu
"Absolutely fantastic experience. The staff was incredibly welcoming, and the atmosphere was perfect for our anniversary dinner. Highly recommend the chef's special!"
Sarah Jenkins
"Terrible. We waited 45 minutes for our food, and when it arrived, the chicken was completely undercooked. I felt sick the next day. I demand a refund."
AI Escalation Flag
Mentions undercooked food, potential food poisoning, and demands a refund. Requires managerial review.
Elena Radu
"Great coffee and lovely pastries. It gets a bit noisy during the lunch rush, but otherwise a solid spot to work from."
Victor Dumitrescu
"Mancarea a fost rece cand a ajuns la masa si chelnerul parea grabit. Nu ne-a adus nici nota corecta la final."